Returns are to be made within 14 days of receipt of the product to Hearing Aid Accessories (A part of Hear4U & Healthscreen LTD), 227 Hinckley Road, Leicester LE3 0TG. Please contact us on of your intention to return an item. The cost of returning the items is payable to you and will not be reimbursed by us. We will make the refund using the same means of payment as you used for the initial payment within 7 days of receiving the returned item. The shipping cost will not refunded.

Certain items are excluded for hygiene reasons. This includes custom products such as CENS, and hearing protection products. Please ask about purchasing the products of our returns policy if you are unsure.

We do not offer a loan or trial service and our offer of refund does not apply if you have used the product other than to assess whether it is satisfactory. We reserve the right to make a repackaging charge or refuse a refund if the product is not returned to us in a tidy and clean condition.

Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service.

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