Frequently Asked Questions

Check out our FAQ for fast answers to common questions about hearing aid accessories. If you come unstuck and are struggling to find what you are looking for, just give us a call on 01455 245749 or email [email protected] or use our online enquiry form

Unfortunately, if you need to add additional items to your order you will need to place a new order. You can of course do this via calling us, emailing us or just buy your products online.

If you have a query about a product, please email us at [email protected] or alternatively call us on 01455 245749 to speak to one of our team.

Some parcels need to be signed for. As we offer several different delivery options, please view our dedicated delivery and returns page.

Please note that our customer care line and email address is operated Monday – Friday 09.00 to 16.30. If you contact us outside of these times, there may be a short delay before we get back to you. 

We endeavour to process orders as soon as they are received. However, please allow up to 14 working days for the delivery of your item. We will attempt to keep you informed of any delays.

If there is an item you would like to purchase, but we don’t have it showing in stock on our website please send us an email to [email protected] or give us a call on 01455 245749 and we might be able to help.

If you wish to cancel your order, please contact us ASAP on 01455 245749 or [email protected].

Although the payment will have been processed, we will issue a refund as soon as possible.

If the item has already been sent, we cannot issue a refund until it is returned to us. Please see our returns policy for more information.

On average a hearing aid battery lasts around 7 days, however this can be reduced if time is spent streaming to another device such as a phone or television.

Yes, Hearing Aid Accessories is a global retailer and can deliver to most countries around the world. For US orders please visit our dedicated website