Frequently Asked Questions
Unfortunately you will need to place a new order. You can call, email or buy online.
We offer several delivery options, please view our dedicated delivery and returns page.
Our customer care line and email address is operated Monday – Friday 09.00 to 16.30.
We endeavour to process orders as soon as they are received. However, please allow up to 14 working days for the delivery of your item. We will keep you informed of any delays.
On average a hearing aid battery lasts around 7 days, however, this can be shortened if you often spend time streaming to another device i.e Phone or Television.