Can I add to my order once it has been dispatched?

No, you will need to place a new order.

I have a query about a product.

Please email us at or alternatively call us on 01455 234600 to speak to one of our team.

Do parcels need to be signed for?

We offer several delivery options, including signed for – please chose the method you prefer.

I’ve contacted customer care and not received a response.

The customer care line and email address is operated Monday – Friday. Please allow 24 hours for a reply.

Where is my item?

We endeavour to process orders as soon as they are received. However, please allow up to 14 working days for the delivery of your item. We will keep you informed of any delays.

Where are your stores located?

We have three permanent centers and many satellite centres. Our permanent centers are in Hinckley, Leicestershire and Rothwell. You can find the full addresses here on our locations tab:

Will an item be restocked?

If there is an item you are after but we don’t have it on our website please send us an email to or give us a call on 01455 234600 and we might be able to help.

My recipient has not received their e-voucher.

We are very sorry about this please give us a call on 01455 234600.

Can I cancel my order?

Please contact us ASAP on 01455 234600 or, if you wish to cancel your order. Although, the payment will have gone through, we will issue the refund as soon as possible. If the item has already been sent, we cannot issue a refund until it is returned to us. Please see our returns policy for more information.